Tag Archives: Banyan Branch

The Art of BH War

Broken Hartz has explained its method previously (if you haven’t read it, please do), but we’d like to expand on this subject.

After completing our research regarding Hartz’ Executive Summary, Broken Hartz affiliates discussed the best way to get this message to the public. The sad truth is, our message is very depressing and the information being presented is tedious and complicated.

Our response to Hartz was very clinical.

As damning as the evidence we had was, it did not make for interesting reading. We needed to make this information attention-grabbing if we were to have a chance of communicating with the public.

Thankfully, this is where Broken Hartz excels!

Our affiliates, among other skills, represent the Graphic, Web and Multimedia Arts. Additionally, we work as communications experts in Marketing Departments and actively use social media in a professional capacity.

 


TIME OUT


Okay, Okay. many of you in the BH camp are probably screaming:

“Say it ain’t so, BH! Are you really guilty of working in Marketing?”

It’s true, we are, however the companies BH affiliates work for do not conduct themselves unethically nor do they engage in heavy-handed Marketing efforts.

Lastly, we have turned these hated powers into weapons of good against Hartz, so there.


TIME IN


 

We are quite familiar with this arena.

We know the rules.

We know how to fight back.

This is the main reason Hartz, Banyan Branch and 5W Public Relations, led by the nasty parasite, Ronn Torossian (That is not a typo, Ronn really spells his name with two “N”s), have had such a difficult time dealing with us despite the fact we have invested $0 in this effort.

How much have you spent, Hartzy?

By the way, don’t just take our word for it, Here are screenshots to prove these companies are behind Hartz’ Social Media/Marketing efforts. We’ve made sure to highlight another company supported by 5W Public Relations as well. Many animal rights activists will quickly understand why we have chosen to do so at this time.

 


 

If you're an animal rights activist, don't forget to check out who else 5W Public Relations assists.

 


 

Hartz is in so much need right now, Banyan Branch has them splashed all over their home page.

 


 

Moving on, after completing our response to Hartz, we launched our counterattack to their socially-inept media campaign.

Our goal is to take Hartz to the Court of Public Opinion where they will be found guilty.

Reformulation is no longer an option.

Hartz and Dr. Melinda Fernyhough, the Vet who cried “Safe and Effective” are never to be trusted again.

Hartz Mountain Corporation will have no choice but to shut down.

The Broken Hartz mission has broken down in the following manner:

  • Step 1 – Servicemark

    Man, did that pay off! We knew a good mark would assist with recognition as our message expanded, but we had not foreseen how crucial this step would be in providing legal protection from Hartz’ counters to our actions. As we later revealed, Penny is the affiliate responsible for this little gem.

  • Step 2 – Start WordPress Blog

    The blog is our passion! We started it while working on the Summary to get our feet wet. Scaling back from our daily posting schedule was tough, but necessary to allow other branches of the mission to flourish.

  • Step 3 – Twitter

    The information was there. Now we had to advertise. As with the blog, we started our Twitter account before submitting our Summary to Rite Aid. We immediately began tweeting at Hartz, but, from our blog views, they didn’t seem to take notice.

  • Step 4 – Jazz Up the Summary

    It’s still tedious, but definitely entertaining. The day Rite Aid Senior Counsel finally clued Hartz in as to what we had been up to, our blog views spiked!

    Clearly, we had gotten someone’s attention.

    We had been reveling in their phony EPA article being witnessed by the public in all its glory for those four days before Hartz deleted it! That’s a very interesting, often overlooked, post. Be sure to check it out.

  • Step 5 – Get Loud, Very Loud

    Hartz was on to us, so it was time to get as loud as possible on Twitter.

  • Step 6 – The Expansion.

    It was time to spread the message, but there was a problem.

  • Step 7 – The Infringement Battles

    Step 6 led to the discovery of Hartz’ “response” to our actions. This was a brilliant chapter in the BH mission in which Hartz was handed three sound beatings (on Twitter, Facebook and Pinterest) thanks to Penny’s servicemark and our collective knowledge of how to defend it.

    This also led to a huge spike in exposure and interest in our cause.

    Thanks, Hartz!

  • Step 8 – Let Loose the Visuals

    BH had been including graphics in posts for a while. They readily appeared in Google searches but we weren’t communicating a visual message beyond that point.

    This changed when @Di_sss took it upon himself to create clever visuals and distribute them over Twitter. This rallied BH to get a move on and attend to this important avenue of communication that we had been relatively ignoring.

    To be clear, @Di_sss is not an official BH affiliate. He is a compatriot that has taken up the cause in a most inspiring way. His contributions have not only added to the BH message on Twitter, but have been shared on our Pinterest, Facebook and YouTube pages as well.

    Thank you for providing great content all on your own, Guye.

    Your unique methods paved the way for the release of our “We Iz Anonymous Cats” video as well as drove us to creating “Melinda Wants Money“. We’re sure Mel just loves that one.

    A picture is worth a thousand words and a video is worth tens of thousands of pictures.

    Look Mel, you’re going to be a superstar!

 

Continuing

People don’t seem to readily care about this topic unless they are animal activists or have been affected themselves.

We welcome these individuals with open arms. They are a great boon to our mission, but our true goal is to reach those who are neither.

We seek to rally the disengaged public before this happens to them, but there are a lot of people talking on the internet and getting them interested in what one small organization has to say is difficult.

This is why we have taken our aggressively cutting and sarcastic approach to Hartz.

We have slowly built on this idea, in an attempt to make Hartz a laughing stock. We want all to readily associate Hartz Mountain Corporation as a joke. A pathetic excuse for a company that everyone knows to avoid.

Despite the joking, we make sure to always speak truth. It is our only protection and all that we need.

We make every effort to speak carefully, in our own crazy way.

For instance, Broken Hartz refrains from recommending any flea products, but simply asks people to speak with a reputable Veterinarian.

It’s not that we don’t have an opinion on the matter, we just really want to drive the point home that people should check with a reputable Vet before putting anything on an animal.

Some products are safer than others depending on certain variables and sometimes reputable products have counterfeits available online, making the whole matter more complicated.

There are even many organic solutions available but, again, we ask you to first speak with a reputable Veterinarian.

You may notice individuals supporting the BH mission mentioning their own product preferences but, these individuals are not official members of Broken Hartz and their opinions should not be attributed to us.

Followers are always free to state their own thoughts and recommendations even if BH has a differing opinion.

You are individuals with your own voices.

We are not responsible for what you have to say and, more importantly, you are not responsible for anything we say.

Nevertheless, we wish to announce the creation of our BH Warrior Kit page.

There, you will find many useful tools to aid you in joining our cause, should you wish to avail yourself of them.

Welcome to the mission.

=^..^=

 


#Schooled

As you are probably aware, Hartz has again revealed its ugly intentions to try and silence us before the Broken Hartz message spreads too far to contain, but it hasn’t exactly been going well.

It began with cybersquatting on our domains and two days ago, after wading through our emails, we came upon Hartz’ attempt to silence us on Twitter.

You may be wondering what Broken Hartz had been doing on Twitter, other than the obvious, that got them so riled up.

#SnarkWar

Over the last week, Broken Hartz had gotten into the habit of launching Snark-to-Hartz missles across Hartz’ portside. We hear that’s the best side to hit.

Here is a sampling of some of our favorite Snark. Feel free to copy and paste these into your very own Snark cannon and let fly:

 


 

What’s the difference between @HartzPets products & in-laws? Both suck, but we’ve never heard of cats dying from contact w/in-laws #SnarkWar

 


 

How are your girlfriend’s sister and @HartzPets products alike? You would be wise to keep your hands off both of them. #SnarkWar

 


 

How many @HartzPets Veterinarians does it take to screw in a lightbulb? None. Hartz Vets are always in the dark. #SnarkWar

 


 

The @HartzPets dictionary defines “innovative, trustworthy & affordable” as “outdated, cheap and shady-as-hell”. #SnarkWar

 


 

How are @HartzPets products and sleazy hookers alike? They both cost $10 and blow. #SnarkWar

 


 

You’re @HartzPets & your products kill. Do you fix them? No. You get a girl from @BanyanBranch to tweet goofy crap instead. #SnarkWar

 


 

Which brings us to the topic of those who choose to enable this corrupt organization, perpetuating its lies in exchange for a share of the unclean spoils:

Banyan Branch is a social media marketing agency based in Seattle. They have a variety of well-known clients, including Hartz Mountain Corporation, such as:

  • Disney
  • Paramount Pictures
  • T-Mobile
  • Asics
  • Amazon.com
  • Fox
  • Microsoft
  • Porsche

The company Hartz keeps gives you an idea of just how sickeningly engorged with wealth Hartz Mountain Corporation has gotten by putting the welfare of animals and the people who love them far behind the welfare of their dirty little piggy banks.

Banyan Branch maintains the Twitter and Facebook accounts of Hartz, among other online marketing efforts, and what does Hartz get from this top-level company? Bottom-dollar, crackpot solutions, serving no other purpose but the intensification of public scrutiny as we all watch this odd display of an outdated, corrupt organization taking its last breaths.

We understand Banyan Branch has a job to do, but as the old saying goes:

 

“You can’t shine a turd.” – Anonymous

 

A company such as Banyan Branch is certainly capable of picking and choosing which companies it represents. It is especially important for a company in the field of Public Relations to align itself with companies that propel them forward, not drag them down into a pit of wanton lies and deception.

We expected Hartz to cybersquat on our domain names, but we are surprised to see a social-media marketing agency as well-known as Banyan Branch resort to assisting Hartz Mountain in filing a bogus trademark infringement claim against @BrokenHartzPets on Twitter.

People don’t like hearing about the oppression of free speech and in the wake of SOPA and PIPA, that sentiment has only intensified.

You have lit a fire today, Hartz, and it’s going to burn you.

The more you fight us, the louder we get.

Banyan Branch, your public relations methods are laughably inept and Broken Hartz finds it hard to believe you lead seminars on this stuff.

Sorry, Banyan Branch, but you’ve gone and gotten Hartz on yourself and, as we all know, that’s a killer.

As we’ve told you before, we’re just getting started. We get exponentially larger with every day.

In closing, we would like to dedicate about 95% of the following song to Hartz Mountain Corporation:

 

=^..^=

 


@War

As mentioned in a previous post, one of our strongest weapons of peaceful protest against Hartz Mountain Corporation has been Twitter.

Twitter has a fascinating ability to empower the public like never before and, because of this; Hartz and its social media representatives, Banyan Branch, have been trying their laughably best to figure out a way to stop us from using this powerful tool.

For that reason, we were not surprised to find this sitting in our email:


“#4780363 Message from Twitter Support: ‘Hello, We have received a complaint from the trademark owner that your account, @BrokenHar…’

[Twitter T&S Team Member], Mar 06 02:19pm (PST):

Hello,

We have received a complaint from the trademark owner that your account, @BrokenHartzPets, may be violating Twitter’s trademark policy, specifically the section regarding news feed/commentary/fan accounts.

In order to avoid potential confusion, we strongly suggest that you edit your account to comply with Twitter’s guidelines for news feed/commentary/fan accounts, outlined here:

http://support.twitter.com/entries/18367

In particular, please review and make changes to these aspects of your profile to make it clear that your account is not affiliated with the trademarked brand, Hartz Pets:

Username
Account name
URL
Bio
Background/Avatar
Location

You are free to continue operating your news feed/commentary/fan account so long as you make it clear it is not affiliated with the brand. However, please understand that your account is subject to permanent suspension if it is found to further violate our Rules regarding trademark or fails to comply with the suggested edits.

We appreciate your cooperation in this matter.

Thank you,

[Twitter T&S Team Member]
Twitter Trust and Safety”


Here is the response from Broken Hartz to Twitter:


“RE: #4780363 Message from Twitter Support: ‘Hello, We have received a complaint from the trademark owner that your account, @BrokenHar…’

Broken Hartz, Mar 11:15pm (EST):

Dear [Twitter T@S Team Member],

Thank you for contacting Broken Hartz (@BrokenHartzPets).

We apologize for not catching this email sooner, but our organization is small and we get quite a bit of mail.

We assure you Broken Hartz seeks to act in accordance with all applicable laws at all times, as well as Twitter’s Terms of Service, and would like to address your concerns.

The Broken Hartz mission was began in direct protest to the corrupt actions of Hartz Mountain Corporation. Members of our organization experienced an issue with a Hartz flea product in mid-January. We greatly value the Twitter service and how it has provided the opportunity to reach other consumers and educate them about the dangers of Hartz Mountain Corporation’s products.

While Broken Hartz acknowledges we have exercised Nominative use of Hartz Mountain Corporation’s trademark, in accordance with Trademark/Servicemark law, there is an allowance for Nominative use.

  • Nominative use occurs when use of a term is necessary for purposes of identifying another producer’s product, not the user’s own product.
  • It is crucial to the Broken Hartz mission to ensure the public knows the information provided directly correlates to Hartz Mountain Corporation and its dangerous products.
  • Hartz Mountain Corporation is not readily identifiable without using the identifier, “Hartz” or, in the case of Twitter, “HartzPets”.
  • We have only used as much of Hartz’ trademark as is reasonably necessary to identify it. Our servicemark neither copies the font nor uses a similar font style, the orange color nor the rounded rectangle in the background that constitute the Hartz Mountain Corporation trademark.
  • There is clearly no suggestion of endorsement or sponsorship by Hartz Mountain Corporation.
  • We are not profiting in any way from the Nominative use of the Hartz trademark.
  • We believe we have fair, Nominative use of Hartz’ trademark as this is protected by our first amendment rights to protest. Our motive for creating the servicemark, Broken Hartz, and its affiliated Twitter page, @BrokenHartzPets, have been created to express customer dissatisfaction through the medium of the Internet.

Our affiliate made a complaint to Rite Aid Corporation, the distributor who sold them the Hartz product. Despite being provided numerous factual details from the EPA and others regarding the unsafe nature of these products, Rite Aid Corporation dismissed our affiliate’s claims. Throughout the course of this discussion, a document from Hartz’ Resident Veterinarian, Dr. Melinda Fernyhough, was eventually submitted to our affiliate.

This document was filled with bold lies, including lies about the FDA-approved status of Hartz’ competitor products, as well as lies about the EPA’s findings regarding their Public Advisory published in March 2010.

In response to this action, we have exercised our constitutional right to protest against this unscrupulous manufacturer. It is clear we are not affiliated with Hartz and if anyone is infringing on the other’s trademark/servicemark, it is Hartz Mountain Corporation upon us.

Hartz Mountain Corporation is cybersquatting on the following domains (You may need to enter a CAPTCHA to view these):

BrokenHartz.com
BrokenHartz.net
BrokenHartz.org

In an effort to silence our right to protest, Hartz is clearly violating our servicemark and now they seek to silence us on Twitter in an effort to continue with their negligent course of action, free from public scrutiny.

We have reviewed our Twitter account as a sign of good faith but, during this review, it was determined no changes are necessary. We feel the nature of the information provided makes it quite clear that Hartz Mountain Corporation is not affiliated with us in any way.

Please let us know if Twitter has any further questions regarding this matter.

On a final note, if anyone is using Twitter inappropriately, we feel it is Hartz Mountain Corporation.

Hartz uses Twitter to deceive the public and divert attention away from the serious dangers associated with their products. They have been known to ignore customer complaints made on Twitter, even though they are required by federal law to report all adverse events.

Here is a link to our response to Hartz Mountain Corporation’s “Executive Summary of EPA Evaluation of Spot-On Products”.

Lastly, here is a link to our affiliate’s entire correspondence with Rite Aid Corporation and Hartz Mountain Corporation.

Respectfully,

Broken Hartz”


To this, Twitter replied:


“RE: RE: #4780363 Message from Twitter Support: ‘Hello, We have received a complaint from the trademark owner that your account, @BrokenHar…’

[Twitter T&S Team Member], Mar 11 08:27pm (PST):

Hello,

Thanks for your cooperation. You need to modify the following setting(s) in order to avoid possible confusion going forward:

Bio: For example add “This is not affiliated with” (Hartz Mountain Corporation)

Once you have made this change, reply to this email.

Twitter’s guidelines, available here: http://support.twitter.com/entries/18367

Note, please understand that your account is subject to permanent suspension if it is found to further violate our Rules regarding trademarks.

Thanks,
[Twitter T&S Team Member]
Twitter Trust and Safety”


We thank Twitter for reviewing the information we provided and determining a small change to our Bio was the only necessary action at this time in order for Broken Hartz to be considered in compliance.


To that, the Broken Hartz Twitter Bio now reads:

“Hartz has legally required us to state we are not affiliated with their organization, as if there was any doubt. They kill pets. We do not. Visit our blog:”


Are you on Twitter?

Please help us out by assuring @Twitter you are quite aware @HartzPets is not affiliated with @BrokenHartzPets, nor does Hartz approve of us telling the public the truth about Hartz’ products.

Here is a sampling of tweets we launched at Hartz in protest of this flagrant action after posting:

 



 

This ugly affair just got a whole lot uglier.

=^..^=

 


Twitterati

Those of you who follow us on Twitter are aware of the… shall we say, “active”, role we have assumed when it comes to matters of the Hartz.

Hartz and their social media marketing agency, Banyan Branch, are at a bit of a loss as to how to handle our guerrilla “twactics”. So far, the game plan has gone something like this:

  1. Panic
  2. Post goofy crap
  3. Block @BrokenHartzPets
  4. Watch Followers numbers start dropping
  5. Un-block @BrokenHartzPets
  6. Block @BrokenHartzPets
  7. You know what this problem needs? More goofy crap
  8. Un-block @BrokenHartzPets
  9. Get contacted repeatedly by @BrokenHartzPets
  10. Say nothing in response to @BrokenHartzPets

Much to Hartz’ dismay, when individuals have problems with their products, they are starting to call upon us more and more frequently and Twitter is fast becoming a hostile environment for Hartz and its sickeningly deceptive campaign of “sweetness and light”.

What follows is a correspondence, beginning on March 7, 2012, with a woman who experienced a problem with a Hartz dog product. She reached out to Hartz, but received no response on that day. The following day she tried again with no luck.

Had Hartz responded at a speed faster than what can only be described as the “speed of Hartz”, they may have been able to handle this matter quietly. This lack of response led the consumer to clue us in to what was happening:


While waiting for a response from Hartz, the consumer clued us in to what was happening.

Two days after the initial complaint by the consumer, Hartz finally responds.

Another Broken Hartz Follower joins the fray with a great remark.


As evidenced by the conversation above, Hartz didn’t respond until 2 days after the consumer first complained. What was Hartz so busy doing that it couldn’t find the time to respond? Posting the aforementioned collection of goofy crap.

Here’s a sampling:



Lastly, we must admit Hartz is not the only one that fell asleep at the wheel on this. Broken Hartz does a pretty good job of picking up on these sorts of things, but we got uncharacteristically side-tracked when @BrokenHartzPets Followers @Barbi_Twins got into a battle-royale with @kathyireland:



We at Broken Hartz may have gotten a bit carried away in our attempt to make this detour relevant to the cause. Kathy Ireland is pretty crazy, but we apologize to Mrs. Ireland for insinuating she would be crazy enough to work for Hartz Mountain Corporation.

The next time you’re on Twitter, make sure to check us out!

=^..^=


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